Customer Service Agent

Customer Service Agent
We are seeking a motivated, Detail oriented individual to join our company as a customer
Service Agent. You will be required to attend to various customer support requests in a timeous and professional manner . Our ideal candidate has impeccable phone and Email manners. Strong communication and customer service Skills and keen attention to detail .The role operates during office hours Monday – Saturday and is based in Durban .
Duties and Responsibilities
Respond promptly to customer enquiriesExcellent phone etiquette and verbal communication skillsCommunicating with customers through various channels i.e email – web chat - telephoneBeing a Brand champion for the service
Qualification
Min qualification post grade 12 DiplomaExcellent phone etiquette and written and verbal communication skills.Computer skills needed : MS office applications – CRM experienceAttention to detail and ability to resolve customer issues timeouslyHighly proficient in English and at least one other languageMin 2-3 years customer service experience COVID-19 considerations:
All candidates and employees are required to use a mask and sanitize when entering and exiting the business