Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.
With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
**Responsibilities for this position may include but are not limited to**:
- Analyzes complex customer problems/situations to determine the resolution that is in the spirit of our customer driven partnership.Accountable for resolution to inquiries and has the authority to make decisions in alignment with business strategies and goals.Transfers inquiries to resident experts or outside of the LBST correctly and with appropriate information.Ensures all cases are closed in a reasonable period of time.
- Manages ordering process and exceptions for all products and solutions, including clearing all pre-processor edits through SAP and supporting systems.Expert in Order-to-Cash processes.
Manages customer relationships in pursuit of "value-added" account management.
Responsible for customer intimacy in transactional and service requirements.
Maintains working knowledge of customer profiles and key contacts.
Proactively contacts customers for input and service feedback.
Responsible for large account load assignment while teaming within workgroup to assist on other accounts as well.
Partners with other LBST support teams in support of total customer experience.
**Required Qualifications**:
- Bachelor's Degree in business-related courses or equivalent degree
- Reliable and with excellent attendance.
Demonstrates strong customer service ethic
- Good oral and written communication skills.
- Strong interpersonal, organizational, analytical and problem-solving skills
- Can deliver effective presentations across a multi-cultural customer base
- Open to night shift work schedule
**Relocation Options**:
Relocation will not be considered within Chevron parameters.
**International Considerations**:
**Working with us**
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing.
Established in 1998, CHI serves Chevron affiliates in six continents around the world.
Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience.
We constantly strive to attract, develop and retain diverse Filipino talent.
Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years.
The Index ranks American companies based on their commitment to equality in the workplace.
**Benefits**
- Competitive salary
- Allowances, medical and optical reimbursements
- Health care coverage for you and your eligible dependents
- Robust employee centred programs for health and wellness
- Time-off to promote healthy work-life balance or to care for your family
- Annual corporate incentive bonus when the company meets established goals
- Recognition & awards program
- Long-term savings plan
- Life insurance
- Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
- Hybrid work model - work remotely from home several days a week
**Connect with us**:
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YouTube Caltex
Chevron participates in E-Verify in certain locations as required by law.