Customer Relations Service Manager / Fulltime/Makati/Urgent

JOB SUMMARY:
Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transactions, office management, and other related matters in coordination with the Engineering & Service Senior Manager.

QUALIFICATIONS:
Graduate of any engineering course; a licensed Mechanical Engineer is an advantage
At least five (5) years of customer service experience as a manager
Preferably knowledgeable in kitchen, laundry equipment, and air-conditioning
Good customer service, negotiation, and presentation skills
High proficiency in MS Office, especially in MS Excel

DUTIES AND RESPONSIBILITIES:
Spearhead the implementation of re-engineering the department and continuously monitor compliance of each section
Measure the stage-by-stage development of ongoing improvements by regularly visiting key customers to acquire service performance feedback
Formulate system improvements for the Engineering support group, including Service Coordinators, Engineering Clerks, Customer Relations Officers, and Data Encoders
Negotiate service contracts
Establish and develop systems and procedures for handling service requirements
Monitor and evaluate cost-saving measures for office supplies and maintenance
Maintain close liaison with customers and principals
Assist with and monitor service schedules and operations
Act as the Officer-in-Charge for office management in the absence of the Engineering & Service Senior Manager
Join and preside over regular meetings with the Engineering Supervisors regarding service complaints and accounts receivables
Coordinate with different departments regarding commitments, service standards, and updates on equipment repairs
Perform other related tasks as assigned from time to time