Customer Care Specialist - Work From Home

Job Description:

Peddlr is seeking a highly motivated and adaptable Customer Care Specialist to join our team. This is a full-time, work-from-home position based in Caloocan, NCR, PH. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure a seamless customer experience
- Identify and escalate any issues or trends to management for resolution
- Provide feedback to improve customer service processes and procedures

Requirements:
- 4 years of experience in customer service or a related field
- Strong communication skills, both written and verbal
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Adaptable and able to thrive in a fast-paced environment
- Motivated to provide exceptional customer service
- Soft skills in adaptability and analysis
- High school diploma or equivalent required, college degree preferred

Benefits:
- Gym membership
- Visa sponsorship
- Vision insurance

Working Environment:
At Peddlr, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member is valued and respected.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
Peddlr is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.