**Job Title: Customer Care Representative**
**Company: 1Export**
**Location: Makati, NCR, PH**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Job Description:**
We at 1Export are looking for a dedicated and resourceful Customer Care Representative to join our team. In this part-time role, you will be the voice of our company, providing exceptional support to our customers while fostering long-lasting relationships. As a Customer Care Representative, you play a critical role in ensuring customer satisfaction, resolving queries, and upholding 1Export's commitment to quality service.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly to customer inquiries via multiple channels (phone, email, chat) while maintaining a professional and friendly demeanor.
- **Issue Resolution:** Identify customer issues and provide effective solutions while ensuring a seamless customer experience. Escalate complex problems to higher management as needed.
- **Product Knowledge:** Stay well-informed about our services and offerings to convey accurate information to customers and facilitate informed decisions.
- **Relationship Management:** Build rapport with customers to understand their needs and deliver personalized support and follow-ups.
- **Data Entry and Management:** Maintain detailed records of customer interactions, inquiries, and actions taken in our Customer Relationship Management (CRM) system.
- **Feedback Collection:** Gather customer feedback to identify areas of improvement for products or services and collaborate with other departments as necessary.
- **Team Collaboration:** Work closely with other customer care specialists and departments to ensure customer satisfaction is prioritized.
- **Training and Development:** Participate in ongoing training sessions to improve your skills and stay updated on product changes, policies, and customer service best practices.
- **Reporting:** Prepare and submit reports on customer interactions, trends, and service performance metrics for review by management.
**Requirements:**
- **Experience:** Minimum of 4 years in customer service or a related field, preferably in a fast-paced, multi-channel environment.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred but not mandatory.
- **Technical Skills:** Proficient in using CRM software and MS Office Suite; ability to adapt to new technologies quickly.
- **Personality Traits:**
- Resourceful: Able to navigate challenges creatively and find effective solutions.
- Driven: Motivated to meet and exceed performance goals and contribute positively to team objectives.
- **Soft Skills:**
- Planning: Strong organizational abilities to manage multiple customer requests simultaneously while adhering to deadlines.
- Problem-Solving: Exceptional analytical skills to troubleshoot customer issues and propose relevant solutions.
- **Communication:** Excellent verbal and written communication skills in English and Filipino; ability to converse clearly, confidently, and empathetically with customers.
**Benefits:**
- Competitive salary and performance incentives.
- Retirement plan to secure your financial future.
- Opportunities for travel, enhancing your experience and professional growth.
- Free food during your shifts, promoting a comfortable working environment.
**Working Environment:**
At 1Export, we believe in fostering an environment that encourages autonomy and independence. We trust our employees to excel in their roles, allowing for personal and professional growth. We encourage innovative thinking and reward resourceful problem-solving, ensuring that our team members feel valued and motivated.
**Application Deadline:**
Please submit your application by **September 28, 2024**.
**Equal Opportunity Statement:**
1Export is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diverse perspectives and aim to build a team that reflects the communities we serve.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
