Customer Care Officer - Work From Home

Job Description:

SariSuki is seeking a motivated and resourceful Customer Care Officer to join our team on a part-time basis. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients from the comfort of your own home. This role is perfect for individuals who are passionate about helping others and have excellent communication skills.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues with empathy and efficiency
- Provide product information and assistance to customers
- Process orders, returns, and exchanges accurately
- Collaborate with other team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate department
- Continuously seek ways to improve the customer experience

Requirements:
- 3 years of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong critical thinking and problem-solving abilities
- Persuasive and able to handle difficult situations with grace
- Ability to work independently and as part of a team
- Proficient in using customer service software and tools
- High school diploma or equivalent

Benefits:
- Dental insurance
- Paid sick leave
- Paid Time Off (PTO)

Working Environment:
At SariSuki, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to creating a supportive and inclusive work environment where everyone can thrive.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
SariSuki is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.