**Job Title**: Customer Care Officer
**Company**: Great Deals E-commerce Corporation
**Location**: Manila, NCR, PH
**Job Type**: Part-time
**Seniority**: Entry Level
**Years of Experience**: 1
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### Job Description:
Great Deals E-commerce Corporation is seeking a motivated and customer-focused individual to join our team as a Customer Care Officer. In this entry-level position, you will play a crucial role in providing exceptional customer support while fostering long-term relationships with our clients. If you are driven, adaptable, and possess innovative problem-solving skills, we encourage you to apply.
#### **Key Responsibilities**:
1. **Customer Interaction**:
- Respond promptly to customer inquiries via multiple channels (email, chat, phone) and provide accurate information regarding products, services, and order-related queries.
- Handle customer complaints with empathy and professionalism, ensuring resolution in a timely manner.
2. **Order Management**:
- Assist customers with their orders, including order tracking, modifications, cancellations, and returns.
- Coordinate with relevant internal teams (logistics, sales, and marketing) to ensure smooth order processing and fulfillment.
3. **Technical Support**:
- Provide basic technical support related to the e-commerce platform, guiding customers through various functionalities and troubleshooting common issues.
- Keep abreast of product updates to provide the most current information to customers.
4. **Feedback and Reporting**:
- Gather customer feedback and insights for product improvements and service enhancement.
- Prepare and submit regular reports regarding customer interactions, trends, and suggestions for improvement.
5. **Team Collaboration**:
- Work closely with fellow Customer Care Officers and other departments to create cohesive strategies for improving customer satisfaction.
- Participate in team meetings and training sessions to continually develop skills and enhance performance.
6. **Adherence to Policies**:
- Maintain and ensure compliance with company policies, procedures, and industry regulations in all customer interactions.
- Cultivate a positive and respectful work environment by promoting open dialogue and transparency.
### **Requirements**:
#### **Education and Experience**:
- High School Diploma or equivalent required; Bachelor's degree preferred.
- Minimum of 1 year experience in customer service or a related field.
#### **Personal Attributes**:
- **Driven**: Self-motivated and results-oriented, with a strong desire to meet and exceed customer expectations.
- **Adaptable**: Ability to adjust quickly to changing circumstances and customer needs.
#### **Soft Skills**:
- **Innovation**: Creative problem solver who can think outside the box to find solutions.
- **Cooperation**: Team player who communicates effectively and collaborates with others to achieve common goals.
#### **Technical Skills**:
- Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
- Basic understanding of e-commerce operations is a plus.
### **Benefits**:
- Comprehensive training & professional development programs to enhance skills.
- Life insurance and disability insurance for eligible employees.
- Opportunity to work in a dynamic and supportive environment.
### **Working Environment**:
At Great Deals E-commerce Corporation, we foster a culture of transparency and open dialogue for effective communication at all levels. We value input from all our team members to enhance our service and operations.
### **Application Deadline**:
Please submit your application by **September 21, 2024**.
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**Equal Opportunity Statement**:
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
