Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer issues and complaints in a timely manner.
Process orders, returns, and exchanges.
Maintain customer records and update account information.
Collaborate with other departments to resolve complex issues.
Follow up with customers to ensure their issues are resolved.
Identify and escalate priority issues to the appropriate team.
Provide feedback on the efficiency of the customer service process.
Assist in training new customer service representatives.
Meet or exceed performance metrics and targets.
Stay updated on product knowledge and company policies.
Handle customer inquiries with professionalism and empathy.
Document all customer interactions and actions taken.
Participate in team meetings and training sessions.
Contribute to a positive team environment.
Suggest improvements to enhance customer experience.
Adhere to company guidelines and procedures.
Manage multiple tasks and prioritize effectively.
Maintain a high level of confidentiality and data security.
Requirements:
College graduate of any 4 year course
Previous customer service experience preferred.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Positive attitude and a passion for helping others.
Attention to detail and accuracy.
Ability to learn quickly and adapt to changes.
Basic computer skills, including Microsoft Office.
Flexibility to work various shifts, including weekends and holidays.
Strong listening skills and empathy.
Ability to follow instructions and procedures.
Reliable and punctual with a strong work ethic.
Ability to maintain confidentiality of customer information.
Willingness to go the extra mile to ensure customer satisfaction.
Ability to handle a high volume of calls and emails.
Strong interpersonal skills and ability to build rapport with customers.