About the Client:
The client's automated loan process combined with state-of-the-art technology removes ambiguity. and flags fraud instantly, keeping your safety a priority. Their data analytics and metrics create a unique predictive model that guides loan decisions and keeps your business compliant and secure.
Job Responsibilities:
· Customer Support:
Provide prompt and courteous assistance to customers via phone, email, and chat.
Address and resolve post-sale inquiries, concerns, and complaints efficiently.
Offer detailed information about services, pricing, and transport processes.
· Issue Resolution:
Investigate and resolve issues related to transport delays, damages, and other service-related problems.
Coordinate with internal teams, including logistics, operations, and claims departments, to ensure swift resolution.
· Customer Relationship Management:
Develop and maintain strong, long-lasting relationships with customers.
Follow up with customer's post-transport to ensure their satisfaction and gather feedback.
Identify opportunities to upsell additional services or future transport needs.
· Documentation and Record Keeping:
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
Prepare reports on customer feedback, issues, and resolutions to help improve service quality.
· Continuous Improvement:
Suggest improvements based on customer feedback and observed service issues.
Participate in training sessions to stay updated on company policies, services, and industry trends.
· Customer Education:
Educate customers on best practices for preparing vehicles for transport.
Provide guidance on the claims process in the event of transport-related damages.
Requirements
· Bachelor's Degree preferred
· Proven experience in customer service, preferably in the auto transport or logistics industry.
· Excellent communication and interpersonal skills.
· Strong problem-solving abilities and attention to detail.
· Proficiency in using customer service software, databases, and tools.
· Ability to work independently and as part of a team.
· Amenable to work in the evenings shifts and weekends.