Qualification, Skills and Personal Attributes:
Education Requires advanced knowledge of theories and best practices within a functional area acquired from 6 - 9 years work experience.
Experience Incumbent is expected to have an experience on crew management.
Knowledge and Skills:
Incumbent must have solid background and knowledge on business/industry, with in-depth understanding of its strategies and
operations; strong leadership, management and communication skills.
Responsibilities:
Position is responsible for managing client (principal & crew) relationships, as well as developing new business from existing customers, through the delivery of a positive customer experience.
Performs additional higher task as may be directed.
Performs other functions or participates in ad-hoc projects as may be assigned from time to time.
2. Main Accountabilities/Key Results Areas (5 ~ 7 major accountabilities / activities the incumbent performs that contribute to the Company's business performance, or achievement of the Section's/Department's targets/goals/objectives)
Financial
Monitors crewing activities to ensure that section expenses are in accordance with the approved budget.Monitors budget for the assigned Principal to ensure that actual expenses are maintained within approved levels
Customer Focus
Establish and maintain meaningful business relationships with both internal and external customers to facilitate effective and efficient delivery of services. ŸPrepare POEA documentation for position/vessel/principal accreditation (new/renewal/amendment); - for TNL commentsCoordinate/Request COC (Certificate of Cover) with Principal;Prepare and send budget proposal for existing principal;Monitor Customer Satisfaction results Response to Principal concerns within 24 hoursDisseminates relevant information regarding crewing policies and procedures to all concerned persons.Regularly communicate with principal for updates and concerns (if any);Monitor Principal SLA;Attend to principal, crew and allottees complaints/ concerns; (also part of the Crew retention KPI)Provides relevant ideas and needed support that will result in business development, revenue generation, cost-savings or customer retention.
Internal Process
Prepare forward planning, action plans and management reports;Encode principal/vessel/salary details or amendment in Vinta;Conduct crew de-/final briefing, vessel assignment, contract details with crewdiscussion of performance assessment and ensure crew accomplishes Crew FeedbackApprove domestic crew flights in system / WG, if applicable;Approve crew reimbursements, cash advances, & crew other payments, if applicableApprove joining & off signing flights in system;Perform recruitment, CFW/P&I, accounting and HR related functions:Coordinates with Accounting relative to the timely and accurate preparation of statements of account and processing of crew allotment and other payments (based on agreed wage and benefits)
Learning and Growth
Manifests the PTC Corporate Values in all daily engagements.Takes an active role in group activities and/or team projects (ad-hoc or otherwise) to ensure meeting department goals and objectives.Maintains harmonious and professional working relationship within the department and with other members of the organization through participation and contribution to team activities and processes.Demonstrates unquestionable integrity and honesty in all dealings with both internal and external partners / customers.Complies with government legislation and company policies, and ensures staff compliance with the same.Attends relevant training programs and developmental activities, as planned, ensuring completeness of 32 training hours per yearParticipates in the corporate social responsibility project of the company as its contribution to sustainability.Participates in the creation of the Individual Development Plan and executes application of learning for career development.Disciplines staff for non-observance of company policies and ethical practices.Performs other HR line functions (hiring, coaching, firing, goal-setting, delegating, etc.Regularly conducts a one-on-one dialogue or section meeting with staff to address company / department / function-related issues, concerns and expectations.Undertakes and monitors training, development, coaching and motivating of direct reports with the objective of developing a competent and viable team.