Country General Manager - Makati (Competitive Salary)

QUALIFICATIONS: Must have a Bachelor's DegreeMust have 10 years of working experience in Operations management in BPO set upMust have at least 5 years of working experience in Leadership Role for U.S.-based clientsMust be willing to work on site in Makati CityOverall purpose: Overseas the operational aspects of service delivery in the country. Ensures excellent customer experience through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within each account. This position will report to the Global COO and be part of the Senior Leadership Team Key Responsibilities: Oversee daily operations to ensure they meet Imagenet's standards for quality, efficiency, and complianceCollaborate with global and regional teams to align local operations with overall business objectivesManage cost structure and profitability through rigorous financial planning, budgeting, and cost controlsLead and develop a high-performing team to drive operational excellence and continous improvementIdentify opportunities for process optimization and implement best practices to enhance efficiencyServe as the primary point of contact for all operations-related matters, both internally and externallyEnsure compliance with local laws, regulations, and company policiesServe as the primary liaison between the Philippines operations and global/regional leadership based in the U.S.Develop and implement strategic plans to establish and grow Imagenet's operations to meet client needs. Identify and capitalize on new business opportunities and growth markets within the PhilippinesBuild and maintain strong relationships with key stakeholders, including clients partners, and government officialsFoster a culture of collaboration, customer-centricity, and operational excellence in line with the company's five (5) core Values