Key Responsibilities:
Leadership/Engagement:
Provide contract administration support for contract management processes on a specific project or account;
Work with delivery and client counterparts to assist with day to day service delivery;
Demonstrate the value of the contract management function with project or account teams;
Drive process efficiency to current tasks and seeks innovative ways to improve performance of the team.
Be a role model for contract management staff and demonstrate leadership qualities by participating in wider contract management activities
People Management/Portfolio Support:
Supervise, mentor and coach junior contract management staff allocated to a specific project or account to ensure most effective utilization of resources;
Participate in the review of performance standards for junior staff;
Provide input for priority setting and performance achievement process for junior staff; and
Participate in the development and delivery of contract/commercial training modules for contract management staff on a specific project or account.
Risk & Issue Management:
Participate in the process to identify and solve commercial and contract risks and issues;
Assist with reporting and documenting commercial and contract risks and issues in compliance with contract management processes and account delivery requirements;
Escalate matters to Contract Management Lead in a timely and controlled fashion;
Ensure compliance with contract management processes and project/account delivery requirements.
Sales Support:
Provide support for pre-award sales activities including supporting the development of responses to client RFPs or similar, working with business to draft contract schedules and participate in negotiations; and
Demonstrate basic knowledge of company's service offerings and associated commercial considerations.
Contracting, Drafting and Negotiation:
Assist with drafting and review of contractual documents (i.e., Statements of Work, Change Requests, Arrangement Letters, Subcontracts and Non-Disclosure Agreements (not exclusive, etc.) and collaborating with other internal organizations, working under the direction of a contract management lead where appropriate,
Observe and/ or participate in negotiations.
Commercial and Contract Management Processes:
Assist with implementing relevant contract management processes in a manner that is consistent with Company policies;
Assist with identifying and applying relevant policies and procedures applicable to an account; and
Work with delivery and finance leads to assist with identification and application of appropriate contract levers affecting revenue, cost and profit
Qualifications:
Must Have:
Bachelor's degree studies (preferably commercial, business or legal degree)
At least 3-4 years specific experience in dealing with contracts from: BPO/ Shared Services, Multinational companies, Government
Demonstrated experience as part of a contract management or procurement team;
Able to collaborate and communicate effectively with internal and external executives and be capable of contributing and influencing key commercial and contracting decisions;
Demonstrated experience of managing contract and commercial issues and understanding main commercial principles: and
Proficiency using Microsoft Office applications (e.g. Excel, Word, PowerPoint, SharePoint).
Good To Have:
Contract Draft and Review
Basic understanding of general commercial contracting regulations and principles and subcontracting practices
Basic knowledge and understanding of legal principles as they relate to commercial and contract management Locations
