Contact Center Officer - Work From Home

Job Description:

Cloudstaff is seeking a Contact Center Officer to join our team on a part-time basis. This position allows you to work from the comfort of your own home in Davao City, Philippines. As an Entry Level Contact Center Officer, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Responsibilities:
- Handle inbound and outbound customer calls in a professional manner
- Provide accurate information and assistance to customers
- Resolve customer complaints and issues effectively and efficiently
- Maintain customer records and update information as needed
- Follow communication scripts and guidelines to ensure consistency and quality of service
- Collaborate with team members and supervisors to improve processes and achieve customer satisfaction goals

Requirements:
- At least 1 year of experience in a customer service or contact center role
- Confident and independent personality traits
- Strong leadership and people management skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in basic computer skills and familiarity with CRM systems
- High school diploma or equivalent

Benefits:
- Joining Bonus
- Company-provided equipment
- Dental insurance

Working Environment:
Joining Cloudstaff means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a dynamic team that values collaboration, innovation, and professional growth.

Deadline to apply: August 26, 2024

Equal Opportunity Statement:
Cloudstaff is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.