**Job Title:** Contact Center Assistant
**Company:** Zennya
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**About Zennya:**
At Zennya, we are committed to providing exceptional service and innovative solutions that elevate the customer experience. We strive for excellence and uphold high standards in all our endeavors. Our team is passionate about teamwork and continuous improvement, and we are looking for dedicated individuals to join our journey.
**Job Summary:**
As a Contact Center Assistant, you will be the first point of contact for our customers, providing them with exceptional service and support. You will assist in managing customer inquiries, resolving issues, and ensuring that our clients have a positive experience with Zennya. This role requires a dedicated and resilient individual who possesses excellent communication skills and can adapt to the fast-paced environment of a contact center.
**Key Responsibilities:**
- **Customer Interaction:** Answer incoming phone calls, respond to emails, and manage live chat inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- **Issue Resolution:** Identify customer needs and provide solutions to inquiries, complaints, and requests, handling each situation with patience and empathy.
- **Data Entry:** Accurately document customer interactions, feedback, and resolutions in our CRM system to maintain up-to-date records.
- **Product Knowledge:** Maintain a thorough understanding of our products and services to effectively assist customers and promote their benefits.
- **Collaboration:** Work closely with other team members and departments to share information and improve service delivery.
- **Quality Assurance:** Participate in regular training sessions to improve product knowledge and service techniques, and adhere to company policies and procedures.
- **Performance Metrics:** Meet and exceed established performance metrics, including call handling time, customer satisfaction scores, and feedback resolution timelines.
- **Customer Feedback:** Solicit feedback from customers to identify areas for improvement and relay valuable insights to management.
**Requirements:**
- **Education:** A minimum of a high school diploma or equivalent is required; additional qualifications would be an advantage.
- **Experience:** At least 1 year of experience in a customer service or contact center role is preferred.
- **Personality Traits:**
- Dedicated: Committed to quality service and customer satisfaction.
- Resilient: Ability to handle pressure and navigate challenging situations effectively.
- **Soft Skills:**
- Adaptability: Flexibility to adjust to changing demands and priorities in a fast-paced environment.
- People Management: Strong interpersonal skills with the ability to build rapport and resolve conflicts with customers.
**Benefits:**
- Life insurance coverage
- Paid Time Off (PTO)
- Company transportation
**Working Environment:**
At Zennya, we believe in striving for excellence and upholding high standards in all our endeavors. We foster an environment of support, teamwork, and continuous improvement, where your contributions are valued, and your development is prioritized.
**Application Deadline:**
Please submit your application by **September 28, 2024**.
**Equal Opportunity Statement:**
Zennya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
