CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.
JOB RESPONSIBILITIES communicate with customers in a courteous, friendly and professional manner using agreed procedureslisten attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapportclarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customermaintain basic knowledge of client products and/or services BENEFITS very competitive salarymeal and transportation payrice allowancenight differential [when applicable]account incentivessick and vacation leaveseducational assistanceretirement planannual appraisal and bonusescomprehensive health plan for you and your loved onesclean, safe & modern working environment CANDIDATE PROFILE 18 years old or abovecomputer literatemust be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customerscommitted to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)not tied up with academics; not currently studying nor enrolling for schoolminimum of SIX (6) MONTHS call center experience handling any international voice account is REQUIRED.
NOTE: For applicants falling under the K-12 curriculum, you must be graduates of Senior High School because Junior HS graduates will strictly not be accepted. However, for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.