Coach Palawan

**About Us**:**Job Summary**:Ensure that calls are handled professionallyProvide direction and guidance to guarantee consistent achievement of key performance metricsAchieve, measure, report, and communicate metric goal attainment for assigned teamEnsure accurate and timely communication of client and campaign issues to Manager Site OperationsConsistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agentsCoach, mentor and develop agent team for skills expansion and promotional opportunitiesPerform other duties as assigned**Primary Job Responsibilities**:**Skills/Knowledge/Abilities**:**Education**:**Experience Target**:**Specialized Certifications**: