**Job Title**: Client Support Specialist - Work from Home
**Company**: Ayala Land
**Location**: Parañaque, NCR, PH
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 0
### Job Description:
Are you passionate about providing exceptional customer service and support? Ayala Land is seeking a motivated Client Support Specialist to join our dynamic team. This is a part-time opportunity that allows you the flexibility to work from home while contributing to an established and respected organization in the real estate sector.
As a Client Support Specialist, you will play a critical role in ensuring our clients receive the best possible experience with our services by addressing their inquiries, resolving issues, and providing comprehensive information about our offerings. Your ability to communicate effectively and your passion for helping others will be key in creating lasting impressions with our clients.
### Responsibilities:
- **Client Communication**: Serve as the primary point of contact for clients by responding promptly to inquiries via phone, email, and chat.
- **Issue Resolution**: Identify and troubleshoot client issues with empathy and professionalism, providing effective solutions in a timely manner.
- **Documentation**: Maintain detailed records of client interactions, including issues reported, resolutions provided, and follow-up actions taken, ensuring continuity of service.
- **Product Knowledge**: Develop a deep understanding of Ayala Land's products and services to provide accurate information and assist clients effectively.
- **Feedback Collection**: Gather and analyze feedback from clients to identify areas for improvement and report findings to management for process enhancement.
- **Collaboration**: Work closely with other departments to facilitate smooth operations and escalate issues as needed. Foster a team-oriented environment of support and open dialogue.
- **Training Participation**: Engage in training and development sessions to continuously improve your skills and knowledge in client support and company offerings.
### Requirements:
- **Education**: A high school diploma or equivalent; further education in a relevant field is a plus.
- **Experience**: No prior experience necessary; however, experience in customer service roles is advantageous.
- **Personality Traits**:
- Passionate about providing an exceptional client experience.
- Motivated to learn and grow within the role and the company.
- **Soft Skills**:
- Strong problem-solving abilities to navigate client issues effectively.
- Innovative mindset to propose new solutions and improve processes.
- Excellent communication and active listening skills to foster a positive relationship with clients.
- Adaptability and willingness to embrace change in a dynamic work environment.
### Benefits:
- Remote work flexibility to help you balance work and personal commitments.
- Free accommodation provided during your onboarding period to ease your transition.
- Company equipment provided to ensure you have the necessary tools for success in a remote work setting.
### Working Environment:
At Ayala Land, we foster transparency and open dialogue, encouraging effective communication at all levels. We believe in creating a supportive and inclusive atmosphere where every team member's voice is valued.
### Application Deadline:
Interested candidates are encouraged to apply by October 5, 2024.
### Equal Opportunity Statement:
Ayala Land is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
