**Job Title:** Customer Support Officer
**Company:** Puregold Price Club Inc.
**Location:** Taguig, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**Company Overview:**
At Puregold Price Club Inc., we are dedicated to providing an exceptional shopping experience that meets the diverse needs of our customers. Our team thrives on innovation, creativity, and a customer-first mindset. We aim to build an inclusive workspace where our employees can grow and contribute meaningfully to our mission.
**Job Description:**
We are seeking an enthusiastic and detail-oriented Customer Support Officer to join our dynamic team at Puregold Price Club Inc. This part-time position demands a proactive individual with a passion for customer service and a commitment to excellence. The ideal candidate will leverage their experience and skills to manage customer inquiries, resolve issues efficiently, and enhance the overall customer experience.
**Key Responsibilities:**
1. **Customer Interaction:**
- Serve as the primary point of contact for customers via phone, email, and chat, providing prompt and professional service.
- Address customer inquiries regarding products, services, order status, and other related queries in a timely manner.
- Maintain a positive demeanor while dealing with challenging situations, ensuring customer satisfaction.
2. **Issue Resolution:**
- Diagnose and resolve customer complaints or concerns effectively, employing analytical skills to identify root causes and implement effective solutions.
- Collaborate with other departments to expedite the resolution of complex issues and customer concerns.
- Document all customer interactions accurately in the customer relationship management (CRM) system to ensure seamless follow-up and accurate reporting.
3. **Customer Feedback Management:**
- Gather and analyze customer feedback to identify trends and areas for improvement, sharing insights with management to inform product and service development.
- Actively engage in initiatives to enhance the customer experience based on collected feedback and analysis.
4. **Education and Support:**
- Provide customers with detailed product information and instructions to facilitate informed purchasing decisions.
- Conduct training sessions for new team members on customer service practices, ensuring consistent communication standards across the team.
5. **Performance Monitoring:**
- Monitor and analyze personal performance metrics to identify areas for development and improvement.
- Participate in regular team meetings and training programs to stay updated on the latest developments in products and customer service practices.
**Requirements:**
- **Experience:**
- A minimum of 4 years of relevant experience in customer support or a related field.
- **Technical Skills:**
- Proficient in using CRM software and customer support tools (e.g., Zendesk, Freshdesk).
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.
- **Personality Traits:**
- Energetic and motivated to deliver top-notch service.
- Strong work ethic, demonstrating dedication and resilience in various situations.
- **Soft Skills:**
- Excellent analytical skills, with the ability to assess data and use it to enhance service delivery.
- Strong people management skills; adept at building rapport and fostering relationships with customers and team members.
- **Communication Skills:**
- Outstanding verbal and written communication skills in English and Filipino, with the ability to adapt communication style to suit different audiences.
- **Education:**
- Bachelor's degree or equivalent experience in a relevant field is preferred but not mandatory.
**Benefits:**
- Company equipment provided for seamless work.
- Flexible remote work options to support work-life balance.
- Free accommodation available as part of the employment package.
**Working Environment:**
Join a vibrant and inclusive workplace that encourages creativity and innovation, allowing team members to explore and develop their skills. We believe in nurturing talent and providing opportunities for growth within our company.
**Application Deadline:**
Please submit your application by **October 5, 2024**.
**Equal Opportunity Statement:**
Puregold Price Club Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
