**Job Title: Client Support Officer**
**Company: PLDT**
**Location: Makati, NCR, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Application Deadline: September 28, 2024**
**About PLDT:**
PLDT is a leading telecommunications and digital services provider in the Philippines. We are committed to delivering superior customer experiences with a focus on innovation and outstanding service. Join us in our mission to connect and empower communities.
**Job Description:**
We are seeking a motivated and passionate Client Support Officer to join our team in Makati. As a key member of our customer service unit, your primary responsibility will be to assist clients by addressing their needs, providing solutions, and facilitating an exceptional customer experience. This position offers an exciting opportunity to develop your skills in a fast-paced, collaborative environment.
**Key Responsibilities:**
- **Client Interaction:** Serve as the first point of contact for clients, responding to inquiries via phone, email, or chat in a timely and professional manner.
- **Issue Resolution:** Identify and resolve client issues by troubleshooting and guiding clients through step-by-step solutions.
- **Product Knowledge:** Maintain a deep understanding of PLDT's products and services to provide accurate information and guidance.
- **Documentation:** Record client interactions and maintain thorough documentation of inquiries, feedback, and resolutions in the customer relationship management (CRM) system.
- **Collaboration:** Work closely with other departments to escalate complex issues and ensure efficient resolution.
- **Feedback Implementation:** Gather client feedback and provide insights to the management team for service enhancement and product improvement.
- **Promote Services:** Actively promote PLDT's service offerings and identify opportunities for upselling or cross-selling based on client needs.
- **Service Standards:** Adhere to company policies and service standards, ensuring compliance and quality in all interactions.
- **Team Support:** Collaborate with colleagues locally and globally to achieve team goals, fostering a sense of community and support.
**Requirements:**
- **Educational Background:** High school diploma or equivalent. Recent graduates or current college students are encouraged to apply.
- **Personality Traits:**
- Motivated: Driven to exceed client expectations and eager to take on new challenges.
- Passionate: A genuine interest in providing quality service and helping clients solve their problems.
- **Soft Skills:**
- Project Management: Capable of managing multiple inquiries and tasks effectively while prioritizing client needs.
- Creativity: Ability to think outside the box and propose innovative solutions to enhance customer experience.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in Filipino is a plus.
- **Technical Aptitude:** Basic understanding of telecommunications products and services is an advantage; willingness to learn is essential.
- **Availability:** Must be available to work part-time hours, including evenings and weekends as needed.
- **Team Player:** Ability to collaborate effectively with team members from diverse backgrounds and cultures.
**Benefits:**
- Life insurance coverage to ensure your well-being.
- Employee discounts on PLDT services and products.
- Vision insurance to help maintain your health and wellness.
**Working Environment:**
At PLDT, we foster a collaborative working environment that embraces diversity and encourages teamwork. You will have the opportunity to work with colleagues from different parts of the world, promoting a global village mentality that values inclusivity and cooperation.
**Equal Opportunity Statement:**
PLDT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
**How to Apply:**
If you are motivated to take on this exciting challenge and make a difference in customer support, please submit your application before the deadline of September 28, 2024. We look forward to welcoming you to our team at PLDT!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
