Client Support Officer

Job Description:

ABS-CBN Corporation is seeking a dedicated and hardworking Client Support Officer to join our team in Makati, NCR, Philippines. As a part-time entry-level position, the Client Support Officer will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities:
1. Respond to client inquiries via phone, email, and chat in a professional and timely manner.
2. Assist clients with account setup, troubleshooting, and general inquiries.
3. Collaborate with internal teams to resolve client issues and escalate as needed.
4. Maintain accurate records of client interactions and transactions.
5. Provide feedback to management on client concerns and suggestions for improvement.
6. Stay up-to-date on company products and services to better assist clients.
7. Assist in the development of client support materials and resources.

Requirements:
1. 1 year of experience in a customer service or client support role.
2. Strong communication skills and emotional intelligence to effectively interact with clients.
3. Excellent time management skills to prioritize tasks and meet deadlines.
4. Confidence in handling client inquiries and resolving issues.
5. Ability to work in a fast-paced environment and adapt to changing priorities.
6. Proficiency in Microsoft Office and CRM software.
7. High school diploma or equivalent required.

Personality Traits:
- Hardworking
- Confident

Soft Skills:
- Emotional intelligence
- Time management

Benefits:
- Company equipment provided
- Disability insurance
- Medical coverage

Working Environment:
Join our team and achieve success in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and dedication to our clients' success.

Deadline to Apply:
September 13, 2024

Equal Opportunity Statement:
ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.