**Job Title:** Client Support Associate - Remote Work
**Company:** DMCI
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
DMCI is seeking a dedicated and energetic Client Support Associate to join our dynamic team in a fully remote capacity. As the first point of contact for our clients, you will play an essential role in ensuring their satisfaction while fostering strong relationships. This entry-level position is ideal for individuals who are passionate about providing exceptional customer service and are eager to grow in a supportive environment.
**Key Responsibilities:**
- **Client Communication:** Respond to client inquiries via email, chat, and phone in a timely and professional manner, ensuring that all queries and concerns are addressed effectively.
- **Issue Resolution:** Troubleshoot and resolve client issues by identifying their needs, providing solutions, and guiding them through processes. Escalate complex issues to senior team members when necessary.
- **Documentation and Reporting:** Maintain accurate records of client interactions, feedback, and resolutions in the company's CRM system to facilitate tracking and continuous improvement.
- **Team Collaboration:** Work closely with other teams, including sales, marketing, and technical support, to provide a seamless client experience and gather insights for product development.
- **Client Onboarding:** Assist in the onboarding process for new clients, providing necessary training and support to ensure smooth integration with our services.
- **Feedback and Improvement:** Actively seek feedback from clients regarding their experiences and suggestions for improvement, and relay this information to management.
- **Presentations and Training:** Participate in and occasionally lead presentations and training sessions for clients, showcasing product features and benefits.
- **Adaptability and Growth:** Support efforts to adapt processes and tools in response to evolving client needs, demonstrating a commitment to organizational growth and client satisfaction.
**Requirements:**
- **Educational Background:** A high school diploma is required; a degree in Business Administration or a related field is a plus but not necessary.
- **Experience:** No prior experience is required; however, any customer service experience (voluntary or paid) will be considered an asset.
- **Personality Traits:**
- **Dedicated:** Demonstrates reliability and a commitment to client satisfaction.
- **Energetic:** Maintains a positive attitude and high energy while interacting with clients and team members.
- **Soft Skills:**
- **Presentation Skills:** Ability to clearly articulate ideas and information effectively to clients and team members.
- **People Management:** Capable of managing client relationships with empathy and understanding while addressing their needs.
**Benefits:**
- Comprehensive training and professional development opportunities to equip you with the skills necessary for success in your role and future career advancement.
- Relocation allowance for qualified candidates moving to enhance their career with DMCI.
- Profit-sharing opportunities that reward outstanding performance and contributions to the company's success.
**Working Environment:**
At DMCI, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage innovative thinking, collaboration, and the pursuit of excellence in everything we do. You'll find a supportive team that values your input and fosters your personal and professional development.
**Application Deadline:** ********
**Equal Opportunity Statement:**
DMCI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives and strive to ensure that our hiring process is free from discrimination and bias.
If you're ready to take your first step into the professional world and make a significant impact at DMCI, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
