**Job Title:** Client Support Assistant
**Company:** SariSuki
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 1
**Overview:**
SariSuki is seeking a motivated and resourceful Client Support Assistant to join our dynamic team in Davao City. This role is essential in ensuring a seamless and positive experience for our clients, fostering enduring relationships as we thrive in a nurturing yet entrepreneurial atmosphere. If you possess a passion for customer service and are eager to be part of an innovative team, we encourage you to apply.
**Responsibilities:**
- **Client Interaction:** Communicate effectively with clients through various channels (email, phone, chat) to address inquiries, provide information, and resolve issues in a timely manner.
- **Consultative Support:** Understand client needs and provide tailored solutions, proactively offering assistance where necessary.
- **Issue Resolution:** Identify, investigate, and troubleshoot client problems, working collaboratively with team members to deliver effective solutions.
- **Documentation:** Maintain and update client records in our support system, ensuring accurate and detailed information is always available.
- **Feedback Collection:** Gather client feedback to identify trends, areas for improvement, and potential innovations in our product and service offerings.
- **Follow-Up:** Ensure that all open inquiries are resolved promptly, conducting follow-ups to verify client satisfaction.
- **Collaboration:** Work closely with the sales and operations teams to relay client insights and assist in the continuous improvement of our services.
- **Training Support:** Assist in the development and delivery of training materials to improve team knowledge and service delivery.
- **Workplace Culture:** Contribute to maintaining a positive workplace culture by participating in team-building activities and promoting an entrepreneurial spirit.
**Requirements:**
- **Education:** A bachelor's degree or equivalent experience in a relevant field is preferred.
- **Experience:** At least 1 year of experience in a customer service or client support role, preferably in a fast-paced environment.
- **Technical Skills:** Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software is a plus.
- **Problem-Solving Skills:** Able to think critically and creatively to resolve client issues and enhance service delivery.
- **Personality Traits:** Must be motivated to excel in a fast-paced environment and resourceful in finding solutions to diverse client needs.
- **Soft Skills:** Excellent communication skills, both verbal and written; strong organizational skills with a keen attention to detail; ability to work independently as well as part of a collaborative team.
**Benefits:**
- Company-provided equipment to facilitate your role.
- Retirement plan options to secure your financial future.
- Disability insurance for peace of mind.
**Working Environment:**
At SariSuki, we nurture an entrepreneurial atmosphere, encouraging team members to think innovatively and contribute to organizational growth, even within an established framework. We value creativity and empower employees to take initiatives that drive success.
**Application Deadline:**
Please submit your application by October 2, 2024.
**Equal Opportunity Statement:**
SariSuki celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
