**Job Title: Client Service Specialist**
**Company: Shopee Philippines**
**Location: Makati, NCR, PH**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 4**
---
**Job Description:**
Join our dynamic team at Shopee Philippines as a Client Service Specialist! In this pivotal role, you will be the frontline representative of our brand, responsible for ensuring an exceptional client experience. You will interact with clients, respond to inquiries, resolve issues, and build long-lasting customer relationships. We are seeking an energetic, resourceful individual with a passion for customer service and a drive for excellence.
### **Key Responsibilities:**
- **Client Assistance:** Provide timely and professional responses to client inquiries through various communication channels, including phone, email, and social media.
- **Problem Resolution:** Effectively troubleshoot customer concerns, identify root causes, and implement solutions to create a positive customer experience.
- **Relationship Management:** Establish and maintain strong relationships with clients by understanding their needs, providing tailored guidance, and ensuring satisfaction with our products and services.
- **Data Entry and Record Keeping:** Accurately document all client interactions and updates in the client management system to track inquiries and resolutions.
- **Feedback Gathering:** Collect and analyze client feedback to identify trends, enhancement opportunities, and areas for improvement in service delivery.
- **Collaboration:** Work closely with other departments, such as sales, logistics, and marketing, to ensure a seamless customer experience and actively contribute to team goals.
- **Product Knowledge:** Maintain a comprehensive understanding of Shopee's product offerings, operational processes, and promotions to effectively communicate with clients and provide accurate information.
- **Continuous Improvement:** Actively contribute ideas and feedback to improve the efficiency and effectiveness of client service processes and systems.
- **Training Participation:** Attend ongoing training sessions and workshops to enhance your skills, knowledge, and service delivery capabilities.
### **Requirements:**
- **Education:** Bachelor's Degree in Business, Communications, or a related field.
- **Experience:** Minimum of 4 years of experience in a customer service or client-facing role, preferably in e-commerce or retail sectors.
- **Personality Traits:**
- **Resourceful:** Able to independently find solutions and adapt to changing circumstances with creativity and efficiency.
- **Energetic:** Possess a positive attitude and able to motivate and engage clients through lively interactions.
- **Soft Skills:**
- **Planning:** Strong organizational skills with the ability to prioritize tasks, adhere to deadlines, and manage multiple responsibilities efficiently.
- **Emotional Intelligence:** Adept at understanding and managing your own emotions, while recognizing and influencing the emotions of others, creating a supportive customer experience.
- **Technical Skills:** Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with customer service software (e.g., Zendesk, Freshdesk).
- **Language Skills:** Exceptional verbal and written communication skills in English and Filipino; proficiency in additional languages is a plus.
### **Benefits:**
- Gym membership to promote a healthy lifestyle.
- Opportunities for training and professional development to foster career growth.
- Complimentary food items to enhance the workplace experience.
### **Working Environment:**
At Shopee Philippines, we thrive in a culture that embraces change and responds resiliently to challenges. Our dynamic working environment encourages collaboration, innovation, and personal growth.
### **Application Deadline:**
Please apply by **September 19, 2024**.
---
**Equal Opportunity Statement:**
Shopee Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.
We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
