Job Description:
United Laboratories is seeking a part-time Client Service Manager to join our team in Makati, NCR, PH. As a mid-to-senior level professional with at least 6 years of experience in client service management, you will be responsible for ensuring the highest level of customer satisfaction and retention.
Responsibilities:
- Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
- Manage a team of client service representatives, providing guidance and support to ensure excellent service delivery
- Monitor client satisfaction levels and implement strategies to improve customer experience
- Collaborate with other departments to ensure seamless communication and coordination in client service delivery
- Analyze data and metrics to identify trends and opportunities for improvement in client service processes
- Develop and implement client service policies and procedures to streamline operations and enhance efficiency
- Handle escalated client issues and provide timely resolution to ensure client satisfaction
- Conduct regular performance evaluations and provide feedback to team members to support their professional development
Requirements:
- Bachelor's degree in Business Administration or related field
- Proven experience in client service management, with a minimum of 6 years in a similar role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Reliable and driven with a strong work ethic
- Strong decision-making and problem-solving abilities
- Experience in people management and team development
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
Benefits:
- Vision insurance
- Travel opportunities
- Training & professional development
Working Environment:
At United Laboratories, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Client Service Manager, you will have the opportunity to make a positive impact on our clients and contribute to the success of our organization.
Equal Opportunity Statement:
United Laboratories is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.
Deadline to apply: ********
Join our team at United Laboratories and be a part of a dynamic and rewarding work environment where your skills and talents are valued and appreciated. Apply now to become our next Client Service Manager!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
