**Job Title: Client Service Associate**
**Company: Zennya**
**Location: Makati, NCR, Philippines**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**About Zennya:**
At Zennya, we are dedicated to transforming the way people experience wellness. Our innovative services are designed to provide relaxation and rejuvenation to clients in the comfort of their own homes or chosen venues. We are looking for an enthusiastic Client Service Associate who shares our commitment to customer satisfaction and contributes to creating an inclusive, diverse, and supportive work environment.
**Job Summary:**
As a Client Service Associate at Zennya, you will play a crucial role in ensuring exceptional experiences for our clients. You will act as a primary point of contact for client inquiries, manage service bookings, and resolve any issues that may arise during the service delivery process. This part-time position requires an independent and dedicated individual who is passionate about providing outstanding client support while upholding Zennya's high standards of service.
**Key Responsibilities:**
- Serve as the first point of contact for client inquiries, addressing queries via phone, email, and chat in a timely and courteous manner.
- Manage and coordinate client appointments, ensuring that service schedules are handled smoothly and efficiently.
- Build and maintain strong relationships with clients, understanding their needs and preferences to enhance their Zennya experience.
- Actively listen to client feedback and concerns, implementing problem-solving strategies to ensure client satisfaction.
- Collaborate with team members to streamline service processes and improve overall client experience.
- Assist in training new team members on client service best practices and company protocols.
- Prepare and present reports on client service metrics as needed to identify improvement areas.
- Stay updated with Zennya's products and services, providing clients with accurate information and advice.
- Support marketing initiatives and client engagement campaigns as needed.
- Participate in team meetings and contribute ideas for enhancing client service and promoting a positive company culture.
**Requirements:**
- Bachelor's degree in Business, Communication, or a related field is preferred.
- A minimum of 2 years of experience in a client service or customer support role, preferably in a wellness or service-oriented industry.
- Proven ability to work independently while being dedicated to team goals and objectives.
- Strong presentation skills, with the ability to communicate ideas clearly and effectively to clients and team members.
- Excellent problem-solving skills, with a proactive approach to resolving client issues.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Must possess a positive attitude, flexibility, and a passion for delivering exemplary customer service.
- Commitment to fostering diversity, inclusion, and a culture of belonging within the workplace.
**Benefits:**
- Competitive compensation package with opportunities for performance-based incentives.
- Gym membership to promote your health and wellness.
- Dental insurance to support your wellbeing.
- Company transportation for seamless commuting.
**Working Environment:**
At Zennya, we are committed to creating a diverse and inclusive workplace where every team member feels valued and empowered. We believe that a culture of belonging enhances creativity, fosters collaboration, and maximizes team performance.
**Application Deadline:**
Please submit your application by October 5, 2024.
**Equal Opportunity Statement:**
Zennya is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
