**Job Title: Client Relations Specialist - Remote Work**
**Company:** Solaire Resort & Casino
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
Solaire Resort & Casino is seeking a highly motivated and dedicated Client Relations Specialist to join our remote team. The ideal candidate will possess a passion for delivering exceptional customer service while building and maintaining meaningful relationships with our clients. As a Client Relations Specialist, you will play a critical role in representing our brand and ensuring client satisfaction.
### Responsibilities:
- **Client Communication:** Serve as the primary point of contact for clients, responding promptly and professionally to inquiries via phone, email, and chat.
- **Relationship Management:** Develop and nurture lasting relationships with clients by understanding their needs, preferences, and feedback to enhance their overall experience.
- **Service Delivery:** Collaborate with various internal teams, such as operations and sales, to ensure client requests and requirements are met effectively and efficiently.
- **Problem Resolution:** Utilize critical thinking skills to identify issues and provide solutions, ensuring a seamless resolution process for clients.
- **Data Management:** Maintain accurate records of client interactions, feedback, and preferences using CRM software to facilitate personalized service.
- **Feedback Loop:** Actively solicit and gather client feedback to identify areas of improvement and contribute to service enhancement initiatives.
- **Reporting:** Prepare regular reports summarizing client interactions, satisfaction levels, and trends to inform management strategies.
- **Training & Development:** Participate in continuous professional development and training sessions to stay current on industry trends, products, and services.
### Requirements:
- **Education:** Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
- **Experience:** Minimum of 3 years of experience in client relations, customer service, or a similar role.
- **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems.
- **Personality Traits:**
- Passionate about client service and delivering exceptional experiences.
- Energetic with a positive attitude that inspires others.
- **Soft Skills:**
- Excellent cooperation skills to work effectively with various teams and clients.
- Strong critical thinking and problem-solving abilities to handle challenges proactively.
### Benefits:
- Visa sponsorship to support your relocation and employment.
- Paid parental leave to promote family balance.
- Complimentary meals during work hours to ensure employee well-being.
### Working Environment:
At Solaire Resort & Casino, we promote equality and fairness for all employees. We are committed to creating a diverse workplace that embraces inclusiveness and values all perspectives.
### Application Deadline:
Please submit your application by **October 2, 2024**.
### Equal Opportunity Statement:
Solaire Resort & Casino is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
