**Job Title:** Remote Client Service Specialist
**Company:** Puregold Price Club Inc.
**Location:** Davao City, Davao, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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### Job Description
Puregold Price Club Inc., a leading retail company in the Philippines, is seeking a dedicated and passionate Remote Client Service Specialist to join our vibrant team. As a part of our commitment to delivering exceptional customer service, the ideal candidate will help create meaningful relationships with our clients, ensuring their experiences are memorable and their needs are met promptly and effectively.
### Key Responsibilities:
- **Customer Interaction:** Serve as the main point of contact for client inquiries, providing timely and accurate information related to products, services, and account issues.
- **Client Support:** Address and resolve client queries through various channels, including email, chat, and phone, ensuring a seamless customer experience.
- **Problem Solving:** Identify client concerns and implement innovative solutions to enhance service delivery and client satisfaction.
- **Documentation:** Maintain thorough records of client interactions, feedback, and resolutions in the customer relationship management (CRM) system to ensure historical consistency.
- **Client Relationship Management:** Cultivate long-term relationships with clients by understanding their needs, providing tailored support, and advising on product offerings.
- **Research & Development:** Conduct ongoing research to stay updated on industry trends, competitor offerings, and customer preferences to provide relevant recommendations and insights to clients.
- **Collaboration:** Work closely with internal teams, including Sales, Marketing, and Operations, to resolve client issues and improve service delivery processes.
- **Training & Development:** Assist in the training of new client service team members, sharing best practices and insights from your experience to foster a culture of excellence.
- **Feedback Loop:** Gather client feedback and insights to inform service improvements and product development, ensuring that the voice of the customer is represented in our strategies.
- **Upholding Standards:** Maintain the highest standards of ethical conduct and integrity in all interactions, ensuring compliance with company policies and procedures.
### Requirements:
**Education & Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- A minimum of 3 years of experience in client service or customer support roles, preferably in a retail or e-commerce environment.
**Skills:**
- **Technical Skills:** Proficiency in using customer relationship management (CRM) tools and other relevant software. Familiarity with online communication tools (Zoom, Slack, etc.) is a plus.
- **Soft Skills:** Strong problem-solving skills, effective communication abilities, and a customer-focused mindset. A knack for innovation and a passion for research to enhance service quality.
**Personality Traits:**
- **Passionate:** A genuine drive to deliver excellent customer service and build strong client relationships.
- **Adaptable:** Ability to thrive in a dynamic work environment, adjusting to changing needs and requests with a positive attitude.
### Benefits:
- **Remote Work Flexibility:** Enjoy the convenience of working from home while achieving a healthy work-life balance.
- **Medical Coverage:** Comprehensive medical benefits to support your health and well-being.
- **Travel & Spending Expenses:** Reimbursement for work-related travel and expenditures, ensuring you're supported in your role.
### Working Environment:
At Puregold Price Club Inc., we uphold the highest standards of ethical conduct and integrity. We believe that a respectful and inclusive culture is fundamental to our success, and we encourage open communication, constructive feedback, and mutual respect among all team members.
**Application Deadline:** ********
### Equal Opportunity Statement:
Puregold Price Club Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates irrespective of race, gender, age, sexual orientation, disability, or any other characteristics.
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Join us at Puregold Price Club Inc. where you can make a difference in the lives of our clients and help shape the future of customer service! If you're passionate, adaptable, and ready to take on a new challenge, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
