Chat Support Specialist - Work From Home

Job Description:

Expedock is seeking a Chat Support Specialist to join our team on a part-time basis, working remotely from home. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service or a related field. The ideal candidate will be adaptable and driven, with strong time management skills and the ability to thrive in a fast-paced environment.

Responsibilities:
- Provide customer support via chat, addressing inquiries and resolving issues in a timely and professional manner
- Utilize knowledge base and resources to provide accurate information to customers
- Collaborate with other team members to ensure a seamless customer experience
- Document customer interactions and feedback for analysis and improvement
- Stay up-to-date on product knowledge and industry trends to better assist customers
- Meet or exceed performance metrics and goals set by the company

Requirements:
- Minimum of 4 years of experience in customer service or a related field
- Excellent written communication skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Proficiency in using chat support software and CRM systems
- High school diploma or equivalent required, college degree preferred

Benefits:
- Remote work flexibility
- Travel & spending expenses covered
- Paid Time Off (PTO)

Working Environment:
At Expedock, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer support and creating a positive experience for our clients.

Deadline to Apply: September 20, 2024

Equal Opportunity Statement:
Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.