Chat Support Representative - Work From Home

Job Description:

Lazada Philippines is seeking a motivated and reliable Chat Support Representative to join our team. This is a part-time, work-from-home position based in Makati, NCR, PH. As an Associate Level Chat Support Representative, you will be responsible for providing exceptional customer service through chat support to our customers.

Responsibilities:
- Respond to customer inquiries and provide support through chat
- Resolve customer issues and complaints in a timely and professional manner
- Provide product information and assistance with online orders
- Maintain a high level of customer satisfaction and retention
- Collaborate with other team members to ensure a seamless customer experience
- Meet and exceed performance metrics and goals

Requirements:
- 2 years of experience in customer service or a related field
- Reliable and confident personality traits
- Strong time management and strategic planning skills
- Excellent communication and problem-solving abilities
- Ability to work independently and as part of a team
- Proficiency in using chat support software and online tools
- High school diploma or equivalent

Benefits:
- Training & professional development opportunities
- Gym membership
- Life insurance coverage

Working Environment:
At Lazada Philippines, you will have the opportunity to achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, innovation, and continuous improvement.

Deadline to Apply:
September 6, 2024

Equal Opportunity Statement:
Lazada Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.