**Job Title:** Chat Support Representative - Work from Home
**Company:** Smart Communications
**Location:** Caloocan, NCR, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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### Job Description
Smart Communications is seeking a dedicated and proactive **Chat Support Representative** to join our dynamic team. This is a part-time role that offers the flexibility of working from home while providing essential support and assistance to our valued customers through chat interactions. As a key member of our support team, you will be responsible for delivering high-quality service in a fast-paced environment to enhance customer satisfaction and loyalty.
### **Responsibilities:**
- **Customer Interactions:** Engage with customers via live chat to address inquiries, resolve issues, and provide product information in a timely and professional manner.
- **Issue Resolution:** Utilize problem-solving skills to diagnose and troubleshoot customer concerns, ensuring effective and efficient resolutions are provided.
- **Documentation:** Accurately document customer interactions, issues, solutions, and feedback in the company's database for future reference and quality assurance.
- **Team Collaboration:** Work closely with other team members and departments to relay customer feedback and identify areas for service improvement.
- **Performance Metrics:** Meet or exceed established performance metrics, including response time, resolution rates, and customer satisfaction scores.
- **Continuous Learning:** Stay updated on product offerings, trends, and service changes to provide accurate information and support to customers.
- **Adherence to Policies:** Follow company policies, procedures, and compliance guidelines to ensure the highest standard of service excellence.
- **Feedback & Improvements:** Actively contribute ideas and suggestions for process improvements to enhance customer support operations.
### **Requirements:**
- **Experience:** A minimum of 4 years of experience in a customer support role, preferably in a chat support capacity.
- **Technical Skills:** Proficient in using chat support software, customer relationship management (CRM) systems, and general computer applications.
- **Education:** A bachelor's degree or relevant training in customer service, communication, or a related field is preferred.
- **Personality Traits:**
- Hardworking with a strong commitment to achieving results and going the extra mile for customers.
- Resilient and able to handle difficult customer interactions with grace and professionalism.
- **Soft Skills:**
- Excellent attention to detail to ensure accuracy in communications and fulfillment of customer requests.
- Strong people management skills, including the ability to empathize and understand customers' needs.
- **Availability:** Flexibility to work varied shifts, including evenings and weekends, as needed.
### **Benefits:**
- Employee discounts on various products and services offered by Smart Communications.
- Paid overtime for hours worked beyond the standard part-time schedule.
- Comprehensive medical coverage, providing peace of mind for you and your family.
### **Working Environment:**
At Smart Communications, we foster an innovative working environment that utilizes advanced technology to drive efficiency and deliver exceptional customer experiences. We value our team members' contributions and encourage a culture of collaboration and continuous improvement.
### **Deadline to Apply:**
Please submit your application by **October 7, 2024**.
### **Equal Opportunity Statement:**
Smart Communications is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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Join us at Smart Communications and be a part of a team that is dedicated to excellence in customer support while enjoying the benefits of a flexible work-from-home role!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
