**Job Title: Chat Support Officer**
**Company: Great Deals E-commerce Corporation**
**Location: Quezon City, NCR, PH**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Job Description:**
Great Deals E-commerce Corporation is seeking an enthusiastic and dedicated Chat Support Officer to join our customer support team. In this part-time role, you will be vital in ensuring that our customers have a seamless and positive experience while interacting with our brand online. You will serve as the first point of contact for our customers, addressing their inquiries, offering solutions, and providing a positive chat experience that aligns with our company values.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via chat in a timely and professional manner.
- Ensure a high level of customer satisfaction by actively listening to customer concerns and providing appropriate solutions or information.
2. **Problem Solving:**
- Identify and troubleshoot issues customers may face, offering precise information and solutions.
- Escalate unresolved issues to the appropriate team members for further assistance.
3. **Product Knowledge:**
- Maintain up-to-date knowledge about our products, promotions, and policies to provide accurate information to customers.
- Assist customers in making purchasing decisions by understanding their needs and presenting relevant products or offers.
4. **Team Collaboration:**
- Work cooperatively with other team members to share knowledge, support one another, and contribute to a positive work environment.
- Participate actively in team meetings and training sessions to improve skills and knowledge.
5. **Documentation:**
- Accurately record customer interactions and feedback within the company's CRM system to help identify trends, areas for improvement, and customer preferences.
- Provide qualitative insights to management regarding customer experiences and suggested areas for enhancement.
6. **Performance Metrics:**
- Meet or exceed individual performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Contribute to the overall goals of the customer support team by actively engaging in productivity improvement initiatives.
**Requirements:**
- **Education and Experience:**
- High school diploma or equivalent; additional qualifications are a plus.
- 1 year of experience in customer support, preferably in an e-commerce or retail environment.
- **Technical Skills:**
- Familiarity with messaging platforms and customer relationship management (CRM) systems.
- Proficient in computer skills, including Microsoft Office Suite and internet navigation.
- **Personality Traits:**
- Hardworking and willing to go the extra mile to assist customers.
- Energetic approach to work that reflects positivity and enthusiasm.
- **Soft Skills:**
- Excellent teamwork abilities to collaborate effectively with different departments.
- Strong persuasion skills to encourage customers to finalize their purchases.
**Benefits:**
- Medical coverage for part-time employees.
- Company transportation assistance.
- Paid Time Off (PTO) to promote work-life balance.
**Working Environment:**
At Great Deals E-commerce Corporation, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a range of experiences, backgrounds, and ideas enrich our workplace and help us serve our customers better.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, national origin, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
