Chat Support Manager

Job Description:

We are looking for a highly skilled Chat Support Manager to join our team at Phoenix Petroleum Philippines in Antipolo, Calabarzon, PH. As a Chat Support Manager, you will be responsible for overseeing the chat support team and ensuring exceptional customer service is provided to our clients.

Responsibilities:- Manage and supervise a team of chat support representatives- Develop and implement strategies to improve chat support efficiency and customer satisfaction- Monitor chat support performance metrics and provide regular reports to senior management- Train and onboard new chat support team members- Handle escalated customer inquiries and provide resolution in a timely manner- Collaborate with other departments to streamline processes and improve overall customer experience- Stay up-to-date with industry trends and best practices in chat support management

Requirements:- 7 years of experience in customer service, with at least 3 years in a supervisory role- Strong communication and leadership skills- Ability to handle multiple chat conversations simultaneously- Resilient and adaptable, able to thrive in a fast-paced environment- Emotional intelligence and ability to connect with customers on a personal level- Innovative mindset, constantly seeking ways to improve processes and drive efficiency- Bachelor's degree in Business Administration or related field is preferred

Benefits:- Free accommodation- Paid sick leave- Disability insurance

Working Environment:At Phoenix Petroleum Philippines, we encourage calculated risk-taking to drive innovation and progress. Our team is dynamic and collaborative, always striving to deliver the best possible service to our clients.

Deadline to Apply:Interested candidates should apply by June 27, 2024.

Equal Opportunity Statement:Phoenix Petroleum Philippines is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all employees feel respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.