Client Support Manager

Stylist in Pocket Technologies is seeking a part-time Client Support Manager to join our team in Antipolo, Calabarzon, PH. As a mid-to-senior level position, we require a candidate with at least 6 years of experience in client support or a related field.

Responsibilities:1. Manage a team of client support specialists to ensure all client inquiries are handled promptly and effectively.2. Develop and implement strategies to improve client satisfaction and retention.3. Analyze client feedback and data to identify trends and suggest improvements to our products and services.4. Collaborate with sales and product development teams to ensure client needs are met.5. Monitor key performance indicators to track the effectiveness of client support efforts.6. Train and onboard new client support team members.

Requirements:1. Driven and adaptable personality traits to thrive in a fast-paced environment.2. Strong soft skills in innovation and attention to detail.3. Excellent communication and interpersonal skills.4. Proven experience in client support or a related field.5. Experience managing a team is preferred.6. Bachelor's degree in a relevant field is required.

Benefits:1. Joining bonus for new hires.2. Free food provided during working hours.3. Parental leave for new parents.

Working Environment:At Stylist in Pocket Technologies, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing top-notch client support and using innovative solutions to improve our services.

Deadline to apply: ********

Equal Opportunity Statement:Stylist in Pocket Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.