**Job Title:** Chat Support Associate - Work from Home
**Company:** Bench
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
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**Job Description:**
Bench is seeking a dedicated and resilient Chat Support Associate to join our growing team. As a part-time remote employee, you will play a vital role in providing exceptional customer service through chat support. Your primary responsibility will be to engage with customers, address their inquiries, resolve issues, and ensure overall satisfaction with our products and services. This position requires a dynamic individual who thrives in a collaborative, fast-paced environment.
**Key Responsibilities:**
1. **Customer Engagement:**
- Communicate effectively with customers via chat, providing timely responses to inquiries.
- Understand customer needs and tailor responses and solutions accordingly.
- Foster a positive and supportive interaction in every customer engagement.
2. **Issue Resolution:**
- Identify and address customer problems, offering practical solutions and alternatives.
- Escalate complex issues to appropriate departments when necessary.
- Perform follow-up communications to ensure customer satisfaction post-resolution.
3. **Documentation and Reporting:**
- Accurately document customer interactions and feedback in our customer relationship management (CRM) system.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with team leads to refine support processes and enhance service quality.
4. **Collaboration and Teamwork:**
- Work closely with other Chat Support Associates to share best practices and insights.
- Participate in team meetings, training sessions, and ongoing development initiatives.
- Foster a collaborative environment, embracing a global village mentality with colleagues from various backgrounds.
5. **Time Management:**
- Efficiently manage multiple chat sessions simultaneously, prioritizing tasks appropriately.
- Maintain professionalism and composure in high-pressure situations while meeting or exceeding performance metrics.
**Qualifications:**
- **Experience:**
- Minimum of 4 years of experience in customer service or chat support roles, preferably in a remote environment.
- **Education:**
- Bachelor's degree or equivalent experience in a related field is preferred.
- **Technical Skills:**
- Proficient in using chat support software and customer relationship management systems.
- Familiarity with troubleshooting common software and hardware issues.
- **Personality Traits:**
- Dedicated: Committed to consistently providing high-quality customer service.
- Resilient: Ability to cope with challenging situations and maintain a positive outlook.
- **Soft Skills:**
- Strong time management skills, with the ability to prioritize effectively.
- Persuasive communication style, capable of influencing customers positively while retaining professionalism.
**Benefits:**
- Travel & spending expenses covered.
- Free accommodation during work-related travel.
- Vision insurance to support your health and wellness.
**Working Environment:**
You will collaborate with colleagues worldwide, fostering a global village mentality that embraces diversity, innovation, and teamwork. At Bench, we believe in creating an inclusive environment where every employee feels valued and empowered to contribute.
**Application Deadline:** ********
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**Equal Opportunity Statement:**
Bench is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, irrespective of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
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If you're a passionate problem-solver who enjoys delivering an exceptional customer experience and meets the above qualifications, we would love to hear from you! Please submit your application to join the Bench team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
