Overview Salary 80,000 PHP ~ 115,000 PHP
Industry BPO / IT BPO / Call Center
Job Description THE ROLE:
The Case Manager is responsible for resolving all technical and non-technical
issues related to services, through liaising with our customers and local providers.
The suitable candidate will identify and establish new processes and continuously
optimize existing ones, to enable Expereo to offer an excellent and unrivalled
Customer Service experience.
THE RESPONSIBILITIES:
Here are how your day-today responsibilities of the role will look like, but are not
limited to:
• Work together with a team of Network Engineers towards a common preset
goal
• Act as first-line support person for internal and external parties
• Responsible for Network & Data Communication Systems
• Customer Excellence (internal/external customer engagement and
relationship management)
• Should be customer support ordinated candidate, should have very good
knowledge of customer service processes.
• Good knowledge of ITIL Framework.
• To create an environment which is a great place to work for you and your
colleagues through your dedication, enthusiasm, sharing of knowledge,
integrity and desire to support others.
• To display excellent standards in all you do and inspire others to do the
same, and that you operate within legislative/regulatory and company
policies and procedures.
• To display confidence, self-belief and openness to new ideas, adapting and
embracing challenges and opportunities with a determination to excel.
• Continuously develop own skills by attending all required training courses
and maintaining an up to date knowledge of products, services, systems
and work processes.
Qualifications Requirement • At least 5 years of experience in IT/Telecommunications.
• Bachelor's Degree in Computer Engineering/Science, Information
Technology, Electronics and Communications Engineering or equivalent
• must be Fluent in Japanese and English (Verbal and written)
• Thorough understanding of Routing and switching, SD-wan and cloud
concepts.
• Integrity Monitoring and Management, Two-Factor
• Good understanding of IT best practices and procedures, like ITIL v3.
• Excellent communication skills, very good verbal and written English skills.
• Project management skills.
• Self-motivated with ability to perform under tight deadlines and high
pressure
• TCP/IP, Network Configuration Management, VPNs, Information Security
Standards and Compliance requirements
• Switching technologies with extensive hands-on Cisco & Catalyst Switches.
• Extensive hands-on on switching technologies like STP, VLANs, multi-layer
switching etc.
• Switching infrastructure considerations like QoS and POE etc.
• Routing technologies extensive hands-on Cisco and Juniper routers. In
depth understanding of OSPF and other routing protocols. Device
Redundancy protocols like VRRP, HSRP, NSRP etc.
• In-depth knowledge in different types of VPN solutions like MPLS, SSL VPN,
IPSEC (Site-to-Site and Remote Access) VPNS.
• Experience in working in Network Management & Monitoring Tools, Solar
Winds.
• In-depth knowledge of WAN circuits and technologies (like Internet
Dedicated Access, Broadband, DSL)
• CCNA/CCNP certified is a plus.
English Level Business
Other Language Japanese
Additional Information Benefit tbd
Working Hour Shifting Sched ~ Shifting Schedule
Holiday -
Job Function Job Function Network/System/Database
Job Description - Technical Skills: Proficiency in web development languages, experience with web service protocols and frameworks, knowledge of database management systems, and familiarity with cloud platforms and version control systems.- Managerial Skills: Leadership, communication, project management, and team management abilities.- Team Collaboration: Experience working in cross-functional teams and fostering a positive team environment.- Continuous Learning: Commitment to staying updated with industry trends and technologies.
Benefit to be discuss