Canada Hro Comprehensive Services Senior Team Leader

Position Description

•Lead, coach and mentor a Team of Payroll Specialists responsible for providing World Class Service to high value clients throughout Canada and the US.
•Proactively advocate on behalf of clients with other ADP Teams to ensure issues are rapidly identified and brought to closure.
•Identify, document, communicate and implement opportunities for sustainable process improvement focused on enhancing service quality and increasing process efficiency.
•Participate in the establishment, communication, rollout and measurement of Team and Business Unit Q12 focus areas to support and enhance an Employer of Choice environment.
•Assume responsibility for the complete resolution of all aspects of service delivery deficiencies impacting clients, ensuring issues are thoroughly examined and, where appropriate, ensuring processes and procedures are modified to mitigate future occurrences.
•Assure new clients enjoy a very positive ADP experience by working closely with other Teams to smoothly transition new clients onto their Team.
•Constantly evaluate knowledge gaps existing in the Team and take steps to eliminate them, in priority order.
•Champion the introduction of new policies, processes, procedures, tools, technology and structure into the work environment, supporting the rapid adoption of same by the Team.
•Support Associate development by providing regular, scheduled feedback, using supportive and directive techniques, with a focus on continual improvement.
•Challenge existing processes and procedures within the control of the Business Unit by providing documented recommendations on why, how and when change should occur.