Call Center Associate - Remote Work

Advance is seeking a dedicated and independent Call Center Associate to join our remote team in Davao City, PH. As an Entry Level position, no prior experience is required, but candidates must possess strong presentation and problem-solving skills.

Responsibilities:- Handle inbound and outbound calls to assist customers with inquiries, issues, and requests- Provide exceptional customer service in a professional and courteous manner- Document all customer interactions accurately in the system- Identify and escalate priority issues as needed- Follow communication scripts and procedures to ensure consistency and quality- Meet performance targets for call volume, customer satisfaction, and resolution time- Keep up-to-date on product knowledge and company policies - Adhere to all company policies and procedures

Requirements:- High school diploma or equivalent- Excellent verbal and written communication skills in English- Ability to work independently and in a team environment- Strong problem-solving skills- Comfortable working in a fast-paced environment- Proficient in Microsoft Office and CRM software- Must have a reliable internet connection and suitable workspace for remote work

Benefits:- Free accommodation for remote workers- Paid overtime opportunities- Paid Time Off (PTO) for vacation and sick days- Opportunities for career advancement within the company- Promote work-life balance and employee well-being

Equal Opportunity Statement:Advance is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you are a dedicated and independent individual looking for a rewarding opportunity in a remote work environment, we encourage you to apply before the deadline of June 11, 2024. Join our team and advance your career with Advance!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.