Business Analyst Bpo

Responsibilities
? Manage, maintain, and improve reporting requirements for the campaign;
? Create dashboards and decks for business reviews and presentations;
? Knows basic automation of reports;
? Provides basic analysis to reports and gives recommendations on how to improve numbers;
? Communicate effectively with internal and external customers.
? Collaborate with stakeholders to understand their needs and gather detailed business requirements.
? Analyze data to identify trends, patterns, and insights that inform business decisions.
? Develop and document business process models to illustrate current and future states.

General Skills
? Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
? Solid critical thinking, problem solving, and interpersonal skills
? Demonstrates ability to give and receive feedback with peers and business partners
? Ability to work independently with minimal supervision
• Must demonstrate sound arithmetic, analytical and problem solving ability.
• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
? Excellent verbal, written and comprehension skills
? Strong analytical and problem-solving skills.
? Proficiency in data analysis tools and techniques.
? Excellent communication and interpersonal skills.
? Ability to work collaboratively with cross-functional teams.
? Experience with business process modeling and documentation tools.
? Knowledge of project management methodologies and tools.

Work Experience Requirements
? 2+ year of reporting experience and as a Business Analyst in a BPO set up
? At least 2 years experience in Team Management
? Any amount of experience in programming (VBA or SQL) is a plus.