Bpo Data Analyst Pioneer Account

DATA ANALYSTS

 

Responsibilities:
Provide accurate program-specific reports to PDEV, OPS and PMAX (e.g. bonus computation, stack ranking, SCA dashboard, etc.) in a timely manner to support program and client needs.

Navigate client system to extract data using correct filters and parameters to generate accurate data and identify discrepancies to be used on reports.

Improve efficiency of reporting processes by automating manual reports, creating Microsoft Excel templates (or other available template tools such as Visual Basic) and creating clear and concise user manuals for new reports.

Perform ad hoc tasks and create ad hoc reports to support departmental needs and functions.

Requirements:
2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience

At least 1 year experience as a call center/BPO Data Analyst

Excellent communication skills

Experience in developing talents to their full potential

Effective communication and interpersonal skills

Proficient in creating reports and in using MS Office

Must be willing to work flexible schedules (including weekends and holidays)