Bpo - Customer Service Representative/Technical Support Representative

Is multimedia your forte? Is serving people one of your passions? What if we combine both fields? Are you willing to step up?
This is the career-changing sign you've been praying for!
As our newest CSR/TSR, you will be part of a dynamic team who helps localize what customers consume on television, in cinemas, in new media, and in the gaming world. You will address ticket-based inquiries and draft critical daily reports. Your expertise in working on key business apps and multimedia will assist us in streamlining our client's fast-paced operations.
Send us your show-stopping CV now and become part of our people-centric family!
How You Spend Your Eight HoursPrepare and send detailed end-of-day reports
Track ticket status and document the steps taken and resolutions achieved
Collaborate with clients or team members to understand project requirements and goals
Escalate issues to the development team with comprehensive information
Adhere to ticket deadlines
What You Must PossessProficiency in using applications (e.g., MS Teams, Outlook, and Google Sheets)
Experience in multimedia focused on video production and subtitle translation
Excellent communication and organizational skills
Strong problem-solving and analytical skills
Ability to work collaboratively in a team environment
Creative problem-solving skills
Attention to detail
What You Shall ReceiveHMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should ConsiderFull-time position
4x11 schedule: Monday, 1 PM to 8 PM (7 hours); Tuesday to Thursday, 9 AM to 8 PM (11 hours)
Hybrid work setup with on-site training
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.