Back-Office Support Associate

Job Title: Customer Service Representative

Location: IT Park, Cebu

Job Summary:

You will be responsible for providing exceptional service to customers by addressing their inquiries, resolving complaints, and offering product or service information and will ensure that customers have a positive experience and that their issues are handled efficiently and effectively.

Key Responsibilities:

Provide accurate and timely information regarding products, services, and policies.
Troubleshoot and resolve customer issues and escalate complex problems to higher-level support.
Accurately document customer interactions, feedback, and transactions in the company's CRM system.
Work closely with other departments to resolve customer issues and improve processes.
Ensure customer information is handled confidentially and securely.

Qualifications:

HS diploma or equivalent; associate's degree or higher preferred;
Previous experience in BPO or customer service field is a plus;
Willing to work onsite and on shifting schedules;
Excellent verbal and written communication skills;
Strong problem-solving abilities and attention to detail;
Proficiency in using Zendesk, Google Suite, and Microsoft Office Suite; and
Patience, empathy, and a positive attitude.
Perks:
HMO Benefit
Career Advancement Opportunity
Competitive Pay
Monthly performance incentives
Allowances
And more!

Walk-in: Please visit us at eBloc2 Building (beside Starbucks & Coffee Bean), IT Park, Cebu City