Job description Job Description Daily monitor the customer accounts in your assigned portfolio to identify invoices that are overdue, and coming due invoices, and reach out to customers to ask them about these invoices. Timely and accurately submit all customer specific documentation requirements to secure payment. Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team. Timely research all disputes/short payments/credits brought to your attention by the cash application team or by the customer. Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team. Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector or leadership. Daily update each account/invoice status and collection efforts in the collection tool. Work cooperatively with cash application team to resolve/properly apply any unapplied cash. Participate in ad hoc projects and prepare ad hoc analysis as required. Qualifications Graduate of 4 year course (BSA, or any related Accounting and Business courses) With at least 1-2 years in customer service environment and at least 1 year in Collections/Accounts Receivable Effective communication and interpersonal skills Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure Must have previously worked in AR or B2B Collections handling his/her own set of accounts (portfolios) Ability to handle large volume of email communications and phone calls Willing to work onsite and night shift Salary: Php19,000.00 - Php27,000.00 per month
Ability to commute/relocate:
Mandaluyong: Reliably commute or planning to relocate before starting work (Required) Experience:
Collections: 1 year (Required)