Are you a scheduling whiz with a knack for keeping things running smoothly? Secure your career growth with Smartsourcing! We're seeking talented Appointment Setters at Smartsourcing. As Appointment Setters, you'll be the heartbeat of our operations, ensuring our team is always where they need to be to deliver exceptional customer service.
Your Mission: Orchestrate the Perfect Schedule: Craft and manage employee schedules that guarantee optimal staffing levels at all times. Be the Scheduling Superhero: Handle shift swaps, time-off requests, and last-minute changes with ease. Communicate with Clarity: Keep everyone in the loop with clear and concise updates on scheduling changes. Resolve Issues with Flair: Nip scheduling conflicts in the bud to ensure a seamless customer experience. Fluent English: Speak and write English like a pro. Customer Service Superstar: Have a passion for delivering top-notch customer service. Results-oriented: Love achieving goals and finding solutions. Team Player: Enjoy working collaboratively and supporting your colleagues. Communication Champion: Excel at communicating effectively in various forms. Critical Thinker: Can analyze situations and make smart decisions. Scheduling Experience: At least 2 years of experience in call centre scheduling or workforce management. People Person: Possess excellent interpersonal skills and a friendly demeanor. Multitasking Maestro: Can juggle multiple tasks without breaking a sweat. Bonus Points: Experience with workforce management software or scheduling tools. Strong organizational and time management skills. Ability to thrive in a fast-paced environment. Here's why we think you'd love working at Smartsourcing… At Smartsourcing, we're all about fostering a positive work environment for you. We celebrate diversity and inclusion, and we're committed to creating a positive and supportive environment. As a certified Great Place to Work, we believe in fostering a healthy work-life balance so you can bring your best to the table.
What We Offer: Competitive Compensation: Enjoy an above-industry salary package of up to PHP 30,000.00. Above industry-standard benefits. Positive Work Environment: Be part of a dynamic and inclusive company culture that values diversity. A supportive and collaborative work environment. A culture that promotes work-life balance. Career Growth: Join an award-winning organisation recognised as a Great Place to Work and HR Asia's Best Employer with unlimited opportunities for professional development and career growth. Some of our company perks include: ?? 2 consecutive days off on a weekly basis ?? 5-day Christmas Leave ????? HMO coverage for you and your dependent/s since Day 1 of employment ?? Group life insurance since Day 1 of employment ?? Free lunch every day + soft breakfast ? Free coffee every day (latte, americano, or cappuccino) made by our in-house barista ???? For the night shifters, additional NIGHT DIFF + COLA ?? Sports wellness clubs including free-diving ??? Subsidised gym membership at Anytime Fitness ?? Engagement Bonuses ?? Over-the-top Monthly, Quarterly, and Annual Performance Bonuses ?? Exclusive discounts in selected restaurants and merchants ?? Themed BFFs, Monthly Knock-offs, Summer Parties ??????? CSR Activities, Development Workshops & Learning Sessions And so much more! Be a part of the Smartsourcing crew ??! Smartsourcing was born with the purpose of changing people's lives. We're dedicated to helping you thrive in a rewarding career while supporting our partners' success. With our award-winning culture and exceptional benefits, you'll love working at Smartsourcing. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.
Ready to make a difference? Apply now and become a vital part of our growing team at Smartsourcing! Where??? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu
