Application Administration For Bpo/30-35K/Cebu It Park Cebu City

Details of the offer

By joining us you will
Design and implement functional contact flows allowing our hosting customers to reach the best agent for their needsFix bugs and implement changes in a timely mannerImplement API calls to different business systemsMaintain existing flows, rights groups, configurations and additional apps within our contact center solutionConnect Genesys Cloud CX to our telephony carriers via SIP, SBC, etcDevelop, maintain and improve our existing toolchain (e.g: Genesys Cloud, Git, Terraform, Vault)Support and advise customer care units to improve business efficiencyTake part in on-call duty to maintain 24/7 availabilityContinually learn new technologiesBe part of a team that shapes how customer care is handled on a worldwide scale.Have the opportunity for remote work. What we're looking for: A team player who can easily work with multinational teamsYou have experience in at least one scripting language (e.g: Javascript, Python, ...), including testing and debugging your code after deploymentFamiliarity with contact center / call center operationsYour communication skills allow you to communicate technical details to a layman audienceUnderstanding of different operating systemsIdeally you already have experience in telephony systems and SIPIdeally basic knowledge of MySQL or PostgreSQLKnowledge about data compliance (GDPR) is a plusYour experience comes from either formal education or practical knowledgeOf course you are fluent in english


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Requirements

Technical Chat Support

Join our team as a Technical Chat Support professional. In this full-time role based in Cebu Central Visayas, you will be providing exceptional customer serv...


Torch Solutions - Ilocos Norte

Published 18 days ago

Cybersecurity Specialist

Job Title: Cybersecurity Specialist Job Classification: Technical Reports directly to: IT Department Manager Job Summary: Responsible to protect the bank's c...


Dempsey Resource Management Inc. - Ilocos Norte

Published 18 days ago

Sailpoint Administrator

Summary: As a SailPoint Administrator, you will be responsible for managing and maintaining SailPoint IdentityIQ/IdentityNow solutions to support the busines...


Neksjob - Ilocos Norte

Published 18 days ago

Application Administration

? Design and implement functional contact flows allowing our hosting customers to reachthe best agent for their needs? Fix bugs and implement changes in a ti...


Your Go To Recruiter - Ilocos Norte

Published 18 days ago

Built at: 2024-11-23T11:22:32.489Z