Job Roles and Responsibilities:
Stop Spam - To reduce the number of spam and scam victims and actively deactivate new spammers and scammers.
Organize the valid and invalid data and for all valid complaints, create a separate sheet and reorganize them into categories.
Create tickets then proceed with deactivation.
Stop Spam Vishing Report
Stop Spam A2P Report
Stop Spam Gcash Report
Stop Spam PhilPost Report
Stop Spam RCS Report
Stop Spam Netflix
Mybss/Amdocs
Create ticket on the request needed and close the ticket coming thru mybss.
Check the mobile number information.
Postpaid Termination
Black Diamond
To deactivate the mobile number and blacklist the IMEI.
BlackDiamond HLR Refresh
BlackDiamond Implementation
IMEI Blacklist
IMEI Whitelist
MyView
To view the mobile number and IMEI information.
MSISDN Last Location
MSISDN Location
NTC Request
To deactivate and blocked requested msisdn and imei on required SLA.
Recommendation Blacklisting of A Number
To blacklist A number to improve blocking of spam and scam for Globe.
Other Net Recommendation
To eliminate spams and scam received by our subscribers.
iSCO Chatbot
To verify if the information is valid or not.
A1 Report
Restore all the data from stop spam.
Email Request
Validate all the incoming email whether it's under our scope or not.
Proceed to request if under the scope.
Spamshield
To validate all the data and determine its category.
Job Qualifications:
Educational Background
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field (preferred but not always required).
Technical Skills
Strong knowledge of email protocols (SMTP, IMAP, POP3).
Familiarity with email security solutions (e.g., spam filters, firewalls, anti-virus software).
Understanding of DNS, SPF, DKIM, and DMARC for email authentication.
Proficiency in scripting and automation tools (e.g., Python, PowerShell, Bash) for managing spam detection systems.
Analytical Skills
Ability to analyze email logs and identify spam patterns.
Strong problem-solving and critical-thinking skills to mitigate and resolve spam-related issues.
Experience
Prior experience in email security, network security, or a related IT role.
Familiarity with managing spam detection tools like Proofpoint, Barracuda, or SpamAssassin.
Soft Skills
Excellent communication skills to interact with teams and stakeholders.
Strong attention to detail for monitoring and identifying spam activities.