Posted Thursday, February 8, 2024 at 5:00 AM
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it! We are now seeking applicants to join our Customer Experience team. This opportunity has become available as we grow our team to support continued business growth & client expansion across the APAC region.
Why work for Sirva? Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with SIRVA.
Diversity and inclusion is part of our service and therefore is part of our DNA. At SIRVA our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
SIRVA has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.\
About the role: The Administration Assistant is responsible for administrative duties, communication with SIRVA's suppliers, and other assigned duties, on all files in a International Move Consultants caseload. The Administration Assistant has minimal contact with clients and relocating employees, but extensive contact with service providers and internal resources.
Open files, research/select/place referrals with appropriate suppliers. Pro-active management of and communications to suppliers for updates and required information as necessary. Responsible for updating system data with information provided by suppliers, Move Managers, clients, and directly from the assignees. This includes updating addresses, uploading important documentation, changes to client specific information, keeping notes updated in the system, etc. Manage the collective inbox and handle/support all enquiries that are received. In addition to this provide back up for other Admin Assistants to ensure the inbox is managed efficiently. Other responsibilities as necessary to support Move Consultant, client specific tasks and other customer demands. To be successful in this role you will be able to demonstrate the following skillset & experience;
Minimum 1 year direct relocation experience is preferred, or at least 3 years related customer service experience Review and process invoices accurately and efficiently Conduct through audits of invoicing data Previous international or intercultural experience Excellent written and verbal communication skills. Secondary language skills a plus Proficient in MS Office programs Must be detail oriented Ability to work successfully in a team environment Must be able to manage deadlines and multi-task in a fast paced office environment Next steps If you feel this role is right for you then please apply via the link. If we feel you're our person our talent team will reach out to book in an initial call with you. This call will enable you to ask any questions you
may have and gain a better understanding of the role and Sirva as a business. We will cover all requirements with you and ensure you have a clear picture of the recruitment process.
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit .
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger. SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at ******** and let us know the nature of your request and your contact information.
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