Job Description This is a remote position.
Job Title: Admin Assistant Work Schedule: Monday to Friday 9:00am to 6:00pm Brisbane Time (7:00 AM to 4:00 PM Manila Time) with 1 hour unpaid lunch break About Us We are a family-owned pest control business in Brisbane, Australia, specializing in general pest and bird control. We are committed to providing high-quality, ethical services and are seeking a Virtual Administrative Assistant to support our operations and growth. Job Overview As our Admin Assistant, you will manage customer inquiries, technician scheduling, and administrative tasks. This role is ideal for a detail-oriented, tech-savvy individual who wants to make a meaningful impact in our industry. Key Responsibilities Customer Service and Communication Manage customer interactions via phone, email, and online platforms Handle emergency calls calmly and efficiently Book and manage regular appointments (quarterly, 6-monthly, annual) Use ServiceM8 for client information management Scheduling and Job Management Optimize technician schedules using ServiceM8 and Google Maps Match jobs to appropriate technicians Handle appointment changes and cancellations Conduct job audits to ensure accuracy in ServiceM8 Quote and Invoice Management Prepare and send quotes, apply discounts where applicable Follow up on outstanding quotes Generate invoices and follow up on overdue payments Financial Tasks Assist with bookkeeping and financial record-keeping Process payments and manage accounts receivable Process Documentation and Improvement Create and maintain SOPs for administrative tasks Identify inefficiencies and suggest improvements Manage seasonal workload fluctuations Marketing Support Manage social media presence and schedule posts Assist with content creation using AI tools Support SEO and website maintenance Seasonal Workload Management Proactively manage workloads during slower periods (e.g., June and July) Balance pest control and bird control services during off-peak seasons Requirements Excellent written and verbal communication skills in English Proficient in job management software, preferably ServiceM8 (or ability to learn) Experience with Google Maps for route optimization Strong organizational skills and attention to detail Problem-solving and proactive approach to tasks Basic understanding of social media management and content creation Familiarity with bookkeeping principles and invoice management Ability to work independently and cover Australian business hours Cultural sensitivity and understanding of Australian business practices Male candidates preferred due to industry dynamics Preferred Qualifications Experience in the pest control or service industry Knowledge of SEO and digital marketing Familiarity with Australian business regulations Experience with CRM systems Basic graphic design skills Experience with AI tools for content creation Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_16500_JOB Requirements
Requirements Excellent written and verbal communication skills in English Proficient in job management software, preferably ServiceM8 (or ability to learn) Experience with Google Maps for route optimization Strong organizational skills and attention to detail Problem-solving and proactive approach to tasks Basic understanding of social media management and content creation Familiarity with bookkeeping principles and invoice management Ability to work independently and cover Australian business hours Cultural sensitivity and understanding of Australian business practices Male candidates preferred due to industry dynamics Preferred Qualifications Experience in the pest control or service industry Knowledge of SEO and digital marketing Familiarity with Australian business regulations Experience with CRM systems Basic graphic design skills Experience with AI tools for content creation