**Job Title: Account Support Officer - Remote Work**
**Company: ABS-CBN Corporation**
**Location: Taguig, NCR, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
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### **Job Description:**
ABS-CBN Corporation is seeking a dedicated and enthusiastic Account Support Officer to join our dynamic team. This remote position is an excellent opportunity for driven and energetic individuals looking to make a significant impact within a leading media and entertainment company. As an Account Support Officer, you will play a vital role in providing exceptional support to our clients while fostering cooperative relationships that enhance our brand's reputation.
### **Key Responsibilities:**
- **Client Support:** Serve as the primary point of contact for designated clients, proactively addressing inquiries and concerns via email, phone, and chat to ensure a positive client experience.
- **Account Management:** Monitor and maintain accurate records of client interactions and transactions using our customer relationship management (CRM) system, ensuring timely follow-ups and resolving issues effectively.
- **Collaboration:** Work closely with cross-functional teams, including Sales, Marketing, and Technical Support, to coordinate support initiatives and align client needs with company offerings.
- **Data Analysis:** Analyze account metrics and client feedback to generate actionable insights, preparing reports and presentations for internal stakeholders to assist in strategic planning.
- **Problem-Solving:** Identify potential client challenges and propose actionable solutions to enhance client satisfaction and loyalty.
- **Training & Development:** Participate in ongoing training and development sessions to keep up-to-date with product knowledge, industry trends, and best practices.
- **Innovation:** Encourage calculated risk-taking by contributing fresh ideas and innovative practices that promote efficiency and improve client services.
- **Expense Management:** Manage and document travel and spending expenses related to client visits and support activities in compliance with company policies.
- **Overtime Management:** Oversee and report any paid overtime as necessary to ensure workload is manageable and client needs are met promptly.
### **Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, Marketing, or a related field is preferred.
- **Experience:** A minimum of 2 years of experience in account support, customer service, or a related role in a fast-paced environment.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software, and other relevant digital tools; experience with data analysis is a plus.
- **Personality Traits:**
- Driven: A self-motivated individual willing to take initiative and pursue goals diligently.
- Energetic: A positive outlook and enthusiasm for supporting clients and collaborating with teams.
- **Soft Skills:**
- Cooperation: Strong collaboration skills with the ability to work well within a team and with diverse client profiles.
- Planning: Exceptional organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines.
### **Benefits:**
- Travel & spending expenses covered for business-related activities.
- Free accommodation during client visits or events, as applicable.
- Paid overtime for hours worked beyond the standard part-time schedule.
### **Working Environment:**
At ABS-CBN Corporation, we foster a culture that encourages calculated risk-taking to drive innovation and progress. We value creativity and support our team members in exploring new ideas while ensuring that their contributions are recognized and celebrated.
### **Equal Opportunity Statement:**
ABS-CBN Corporation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and join our mission in delivering extraordinary media experiences.
### **Application Deadline:**
Please submit your application by **September 19, 2024**.
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Join us at ABS-CBN Corporation, where your efforts will empower creativity and drive exceptional results for our clients!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
