**Job Title:** Account Support Manager - Work from Home
**Company:** Penshoppe
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
**Job Overview:**
Penshoppe is seeking a dedicated and experienced Account Support Manager to join our dynamic team. This part-time role offers the flexibility of working from home while providing critical support to our accounts and enhancing client relations. We are looking for a proactive individual who is not only hardworking and passionate but also possesses the ability to leverage data to inform decisions and drive strategic initiatives.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Establish and maintain strong relationships with key accounts, acting as the primary point of contact for all support-related inquiries.
- Proactively identify client needs and issues, providing timely solutions to ensure customer satisfaction and fostering long-term partnerships.
- Collaborate with cross-functional teams to create customized solutions tailored to individual client requirements.
2. **Account Coordination:**
- Effectively manage multiple accounts simultaneously, ensuring all requests and projects are delivered on time and within scope.
- Maintain a high level of service quality and professionalism in all client interactions.
- Provide timely updates and feedback to clients regarding account status, including project milestones and deliverables.
3. **Data Analysis and Reporting:**
- Leverage data analytics to inform decisions on account strategies, performance metrics, and resource allocation.
- Create and present detailed reports on account performance, identifying trends and suggesting actionable insights to improve overall service delivery.
- Regularly review and analyze client feedback to identify areas for improvement and implement strategic initiatives accordingly.
4. **Collaboration and Teamwork:**
- Work closely with sales, marketing, and operations teams to ensure seamless communication and project execution.
- Participate in team meetings and strategy sessions, contributing ideas to enhance account management processes and service offerings.
- Support onboarding of new clients by coordinating internal resources and ensuring all necessary documentation and processes are in place.
5. **Continuous Improvement:**
- Stay informed about industry trends and best practices in account management and support.
- Identify opportunities for process improvements and share innovative ideas with the team to enhance client experience and operational efficiency.
- Mentor and support junior team members, promoting a culture of teamwork and continuous learning.
**Requirements:**
- **Education:** A Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience:** A minimum of 6 years of experience in account management, customer support, or a related field, preferably within the retail or e-commerce industry.
- **Technical Skills:** Proficient in CRM software and data analytics tools; strong command of Microsoft Office Suite (Excel, Word, PowerPoint).
- **Personality Traits:**
- Hardworking, passionate, and results-oriented attitude.
- Strong interpersonal skills with the ability to build rapport and trust with clients and team members.
- **Soft Skills:**
- Excellent teamwork and collaboration skills to effectively work with diverse teams.
- Strong planning and organizational skills with the ability to prioritize tasks in a fast-paced environment.
**Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills and career growth.
- Profit-sharing program, providing additional financial rewards based on the company's performance.
- Parental leave to support work-life balance and family needs.
**Working Environment:**
You will have the opportunity to leverage data to inform decisions and drive strategic initiatives. This role invites you to thrive in a collaborative environment where creativity and problem-solving are encouraged.
**Deadline to Apply:** October 4, 2024
**Equal Opportunity Statement:**
Penshoppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
