**Job Title:** Account Support Specialist
**Company:** Jollibee Foods Corporation
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
**About Jollibee Foods Corporation:**
Jollibee Foods Corporation is one of the world's fastest-growing restaurant companies, known for its rich flavors and unique customer experience. We pride ourselves on our commitment to quality, service, and community engagement. Our mission is to bring joy to every meal, and we invite passionate individuals to join our team.
**Job Overview:**
As an Account Support Specialist, you will play a vital role in ensuring a seamless experience for our customers. You will be responsible for providing exceptional support to clients, maintaining account records, assisting with inquiries, and fostering positive relationships. This position is geared towards individuals who are eager to learn and grow in a dynamic environment, enhancing both customer satisfaction and company reputation.
**Key Responsibilities:**
- Respond promptly to customer inquiries through various channels, including phone, email, and chat, providing accurate information and resolving issues efficiently.
- Maintain detailed records of customer interactions, transactions, and feedback in our customer relationship management (CRM) system.
- Assist in managing account setups, updates, and terminations, ensuring all processes are followed in an organized manner.
- Collaborate with various departments to address customer concerns and ensure timely resolution of issues.
- Monitor account activity to identify potential issues and proactively communicate solutions to clients.
- Support the Account Management team in strategic planning and analysis of customer accounts, helping to drive increased satisfaction and loyalty.
- Participate in training and development sessions to enhance product knowledge and customer support skills.
- Contribute to a positive team environment by sharing insights and best practices with colleagues.
- Assist in preparing reports related to account performance and customer feedback for management review.
- Engage in continuous learning on industry trends and best practices to enhance customer service delivery.
**Requirements:**
- **Education:** High School diploma or equivalent; pursuing or completed a Bachelor's degree in Business Administration, Marketing, or a related field is a plus.
- **Experience:** No prior experience required; however, experience in customer service roles is a plus.
- **Personality Traits:**
- Passionate: Enthusiastic about delivering excellent service and contributing to team goals.
- Confident: Comfortable communicating with diverse audiences and presenting solutions.
- **Soft Skills:**
- Strategic Planning: Ability to think critically and contribute to developing effective strategies for customer satisfaction.
- Problem-Solving: Capable of identifying problems quickly and generating solutions that meet customer needs.
**Benefits:**
- Visa sponsorship for eligible candidates
- Paid sick leave
- Parental leave
- A working environment that promotes work-life balance and employee well-being
**Deadline to Apply:** September 19, 2024
**Equal Opportunity Statement:**
Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply, and we strive to provide reasonable accommodations for individuals with disabilities.
Join us at Jollibee Foods Corporation and become part of a team that values culinary excellence, customer satisfaction, and professional growth!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
